Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 7 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@stylishlivingcreations.com so that we can help.


Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@stylishlivingcreations.com so that we can open an insurance claim on your behalf.


Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Returns:

You have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

Before assembling goods, carefully review the provided instructions and parts list to confirm all components are present. Ensure precise adherence to the manufacturer's guidelines during installation. We do not refund incorrectly fitted products or accept responsibility for any associated issues. It is highly advised to engage qualified joiners for proper installation.

If you're not happy with the goods you bought, you can send them back. Just let us know within 14 days of getting your goods , and then send them back to us within another 14 days.

But, there are some rules: the stuff you're returning has to be complete, unused, and in good condition, with the right packaging. If we need to repackage it, we might charge up to 50% of the cost, which we'll subtract from your refund.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning items to take out transit insurance where possible to avoid disappointment should this happen. Refunds will only be processed following a satisfactory quality control check for all items returned to us.

Before you continue, ensure you've filled out our returns form and received approval for your return. Unprocessed returns lacking a completed/accepted returns form will not be handled.

Customers are responsible for arranging and covering payment for third-party couriers if necessary. Items should be returned in their original packaging, unused, and undamaged.